ASDA Opticians

Rute Parreira
5 Star
Amazing staff, always very patient with the boys and make you feel valued. Def recommended this service. Best one yet 😉
Tuesday 8th December 2020

G Rid
1 Star
Corner cutting and errors at several stages. Produced visibly damaged sub par product after unreasonably long delays. I would put 2 or 3 stars as on balance they're cheaper than most specs franchises and you get what you pay for and all but... harnessed my inner mystery shopper, constructively detailing 80% of my thoroughly awful experience with them and then after more delay got a smarmy evasive response that refused to be admittal about the most important points. I gave them a chance to start to rectify the situation and clearly with this can only conclude that they don't actually want to improve. Won't waste my time with them going forwards personally. Massive avoid.
Friday 21st January 2022

Shaun Hamer
1 Star
Had glasses from here previously with no issues, This time was a totally different experience. I had to revisit 5 times, taking time out of work and they still couldn't get my glasses right. I told them about previous issues with the corridor in my varifocals but they didn't seem interested, every time i visited i saw a different person and had to explain everything over and over again. In the end they told me that i would just have to wear them and get use to them, even tho the optician who did my retest told me that the lenses they gave me where the wrong ones! I did eventually get a refund, although i paid cash they would only refund onto my card! I got the impression they just didn't want to remake my glasses, probably due to cost, plus the dispenser who issued the refund was so rude and ignorant with me! I would avoid and purchase from somewhere that actually appreciates the custom.
Tuesday 25th May 2021

Madeline De Souza
5 Star
I've had excellent service and advice at the optician in ASDA Eastlands and wouldn't hesitate to recommend. The eye test I received today was the most in-depth examination I've ever had. I didn't feel rushed and can only praise the understanding of all staff concerned.
Tuesday 23rd March 2021

Tony Granelli
1 Star
Probably the worst customer service I have ever known , manager had a "you can't talk to me like that " attitude, when you have a valid complaint, cheap plastic frames at highly inflated prices, would definitely not use them again,left me high and dry without glasses,firstly your a customer not a patient!🤬
Friday 19th February 2021