Bensons for Beds Bury

Donna Matthew
3 Star
Purchase and delivery experience were fantastic. If I was just giving rating for that it would be five stars. Unfortunately, I had to contact Customer Service and after waiting 35 minutes to speak to someone, I was no better off. It was the staff at the store who came through for me in the end. I'm afraid the Customer Service need to learn from the Sales and Delivery Teams.
Friday 3rd March 2023

Jessica Wing
5 Star
Fabulous service! The sales lady was amazing and guided us to the correct bed for us. Best sleep I’ve had in years! The delivery team were friendly and quick! I genuinely thought they’d struggle to get an unrolled mattress up the stairs but they were up and out in minutes! Thank you Bensons!
Wednesday 22nd February 2023

Tony Davies
5 Star
Positive experience from buying to delivery. The bed frame was just what we were looking for, at a good price in an unpressured sales environment. Delivery was exactly as arranged and the team were very helpful
Friday 23rd September 2022

Charlotte Hemmingway
1 Star
I appreciate that every organisation is dealing with its own set of challenges within these times, however the litany of miscommunications, mistakes, errors, and damages incurred along the way is past the point of forgiveness, human error, or understanding. It instead shows a systematic failure from Bensons for Beds to deliver to their customers the standard of customer service that is being sold. I was initially drawn to Bensons for Beds as I required a relaible 'all in one' service from a reputable business and was happy to pay a premium for the seamless service. Instead I was faced with numerous failings, attempts at passing the blame onto external companies, and a lack of any single employee willing to take responsibility and help. I ordered my furniture in the Bury store and the experience at the time was faultless, the staff were both attentive and accommodating. Yasmin walked me through the next steps, explaining how the delivery of the furniture would be handled by the manufacturer directly, and the store would organise the delivery of the mattress to coincide with this. I was advised they could arrange for the mattress to be delivered on the same day which is exactly what I needed. The store checked in regularly to see if i had heard from the furniture manufacturer, and i called the store as soon as soon as they had to organise delivery with the store. At that point I was advised by Yasmin that it wasn't possible to arrange same day delivery due to: 1. Policy didnt allow to arrange both for the same day (not what i was advised at the point of sale) 2. Lack of availability for delivery slots on that day. I explained to Yasmin that i could accept delivery of the mattress on any day prior to the furniture, giving any day within a 2 week time frame, which should have been more than sufficient for a company such as yours. It was essential that the mattress arrived first, otherwise i ran the risk of being left with nothing to sleep on, which wasnt an option due to bedsharing with my 9 month old daughter. Yasmin advised that regardless of the two week notice this would not be possible. I find it difficult to understand how a nationwide business is unable to arrange delivery on an item within a 2 week timescale when there are numerous market competitors offering similar products at more competitive prices. I was advised i could either speak to customer service, or cancel the mattress order and replace elsewhere and pay a 20% cancellation fee as per my terms and conditions. After calling customer service and explaining my dilemma, the advisor put my mind at rest, advising she would rearrange my furniture delivery to come after the mattress, solving the problem and she would call me back to confirm. Three days passed and this phone call didnt materialise. A second call to customer service resulted in the second advisor chasing this task and advising 'if i hadnt heard back by Monday to call back again and chase'. No call materialised on Monday, however at 6pm my furniture did. I was now tasked with finding last minute alternative accommodation with a baby. In addition reciving a call to advise my mattress would be delivered 7am the following day, meaning i would have to return in time for this. During the delivery process my walls were also left marked and are now in need of a re-paint. Your company has repeatedly failed to provide a service that was paid for. It failed to provide an appropriate delivery service, it failed to provide a reliable complaints process, and it has failed to provide any form of compensation, or resolution for any of the issues it has caused. I have been left out of pocket for travel, accommodation, and the time i have had to waste organising my life around a service which was meant to be seamless and easy. I am frustrated at the lack of customer care or communication throughout the entire process, and the fact that i have now had to take the time to put this into an email as i have not recieved any further contact from your complaints department.
Wednesday 26th October 2022

Paul Whydall
3 Star
I ordered a mattress and bed. Good efficient and friendly store service. Prompt and friendly delivery. Disappointed that the majority of the packaging isn't recyclable with lots and lots of plastic and polystyrene. I opted for the installation and recycling service where they took the old bed and mattress but not any of the packaging - very annoying. I'd buy from Benson's again if they took all of the packaging or at least used packaging that can be recycled. I am stuck with tonnes of plastic and polystyrene!
Saturday 5th November 2022