Empathy UK Funeral Plans Ltd

Funeral Directors

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Website | 0345 200 3218
Dunham House, Cross St, Sale M33 7HH, UK

Opening Hours:
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Closed


Area Served:
Within 4 miles (6.4km) of Dunham House, Cross St, Sale M33 7HH, UK
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JEREMY BENNETT OF O’HARAS LIMITED WAS APPOINTED AS ADMINISTRATOR OF EMPATHY UK FUNERAL PLANS LIMITED ON 28 OCTOBER 2022

All Funeral Plan providers are required to be authorised by the Financial Conduct Authority (FCA) from 29th July 2022. Empathy UK Funeral Plans Ltd (EUKFP) has been preparing for this since September 2021.

We have reached an agreement with Dignity Funeral Plans Limited (Dignity), who are authorised and regulated by the FCA, that they will be able to offer new, like-for-like funeral plans to current EUKFP Holders at no additional cost.

You should receive a letter from both the Administrators and Dignity containing details around your options and the process you need to follow to opt-in to the Dignity plan, should you decide that this is what you would like to do.

The result of this transfer will mean an increased level of protection and greater peace of mind for our clients.

If you would like to opt-in to a new plan with Dignity at no additional cost, you can do so using one of the below options:

Online: https://rescueplan.dignityfunerals.co.uk

Phone: 0808 234 1417

Cancelling Funeral Plan contracts after the 30-day cooling off period has always been at the discretion of EUKFP. Unfortunately, it is no longer possible to cancel your Funeral Plan after this time, as this would negatively impact our ability to transfer existing plans to a new provider.

We would like to thank all of our plan holders for their support throughout the lifetime of the business. Should you have any questions about the transfer of a Funeral Plan, please give us a call on 0345 200 3218

The Empathy UK Funeral Plans Team.

Google Rating: 2.8 out of 5 stars (12 total ratings)

Steve VC68
1 Star
I have paid a substantial amount into my funeral plan, but Empathy went into administration in 2022. I was told that I could either transfer my plan to their arranged successor, 'Dignity' or claim my money back. I continually phoned and was told the administration contractor would be in touch. I've heard nothing, and now Empathy's phones are no longer answered. Its a disgrace.
Monday 23rd January 2023
Maureen Whyman
1 Star
The company has closed down with a short automated message to that effect when I ring the 0345 number as advised. Dignity cannot accept my plan as was intended, so I seem to have no cover at the moment. Perhaps this is happening behind the scenes but there has been no communication.
Tuesday 1st November 2022
heather finch
2 Star
Shocked that they are still operating, they are transferring the pre paid plans to Dignity..who is regulated by the FCA
Monday 24th October 2022
James Brandwood
5 Star
Made an enquiry for a quote via their website, soon after I was contacted back by a lady who asked my a few questions about what it was I required in terms of my funeral. She was lovely, very informative and was happy to answer all of my questions. I found the plan they provided me very affordable and my monthly payments are manageable. I've been in touch with Empathy a few other times since to make one off payments to pay my plan. so I can pay it off sooner, so I like the fact it is flexible.
Wednesday 24th June 2020
Paul Johnson
5 Star
What a lovely company to deal with Having recently taken out a funeral plan with Empathy, I had a few questions to ask after receiving the membership packs. I have phoned on numerous occasions and spoken to Rachel who is very knowledgeable and extremely helpful. I have nothing but praise for the way we have been looked after and would not hesitate to recommend this company to any of my friends or family. Many thanks for all of your help and support. Paul and Anne Johnson in Derbyshire.
Thursday 20th December 2018