Enterprise Car & Van Hire - Salford

Andrius Rapkauskas
5 Star
I recently rented a car from Enterprise's convenient location and had a positive experience overall. I want to give a shoutout to the staff members who provided excellent customer service, even though I didn't catch their names. The patient lady who assisted me during car collection explained everything to me in detail, ensuring that I fully understood the rental process. Likewise, Usaama, the friendly gentleman who handled the car return, was professional, efficient, and made the process hassle-free. Enterprise's customer service is brilliant! However, the car I rented was not in the best condition. It made squeaking noises throughout my trip, and the air conditioner was not working properly, which made the long journey less enjoyable than anticipated. Nonetheless, I observed that the other cars available at Enterprise seemed to be well-maintained and in good condition. Therefore, my experience may have been an exception rather than the norm. The convenience of the location and the exceptional customer service outweighed the issues I encountered with the specific car. I must admit that the security questionnaire gave me some concern. While I understand the need for enhanced security measures, the questionnaire required a significant amount of personal information that seemed unrelated to the car rental itself. Although I appreciate Enterprise's commitment to safety, I think there is room for improvement in streamlining the questionnaire to focus on relevant details. Despite the car's condition and the security questionnaire, I would still recommend Enterprise to a friend. The convenient location, exceptional customer service, and overall positive experience make it a reliable option for car rentals. I hope that my feedback regarding the car condition and the security questionnaire will help Enterprise improve its services further.
Saturday 10th June 2023

jaswi cj
5 Star
Thankyou so much for making my trip awesome with upgraded car. It was a great experience renting a car from enterprises on bury road since everything in the process went smooth and professional. The staff was courteous and helpful with any questions. Great experience. Recommended!
Wednesday 16th August 2023

Sheila Cooper
1 Star
Incompetent and badly trained staff, who are rude and have absolutely no interest or understanding of customer service. No idea why such people are employed. Hung up the phone on me 3 times, visited the branch, and was ignored and kept waiting. In the end walked out and went to a different hire company. Message to CEO- you need to do an undercover visit to this branch, giving your company a very bad reputation. Avoid at all costs.
Friday 15th September 2023

Hobie Buchannon
1 Star
This branch is an absolute shambles. Following a prang in my car, direct line advised that these guys would Provide me a courtesy car whilst mine is repaired, after being given the run around by the branch, First I was told the order had gone to Manchester East, then told it was at Bury New road, don’t know there backsides from there elbows., I called at 5, to chase for a second time to be put on hold then hung up on. Then when ringing Fareham head office to be told they closed at 5 which explains why they hung up. They can stuff their hire car, avoid this group of cowboys at all costs!!! Terrible absolutely terrible. Why direct line use such amateurs is beyond me!! ——————————————— Update: emailed as requested and 2 days later still no response!! What a company…
Saturday 16th September 2023

丁慧
1 Star
This branch fabricated reasons to reject my credit card and refused to rent a car to me. The staff provided no assistance or problem-solving whatsoever. I had to unexpectedly change branches with my child and all my luggage, which was extremely unreasonable. I smoothly rented a car with my credit card at another branch without any issues.
Tuesday 15th August 2023