Europcar Manchester Trafford Park

Mazur Iqbal
1 Star
Worst experience ever!! I was having a replacement vehicle for my mobility car that was in for repair. The replacement was for 3 weeks. I was meant to get a similar car to my BMW X2 and it would be delivered around 2pm. On the day i came downstairs at 11:30am to find the car was left in my drive and keys left in my porch so I didn't speak to anyone or sign anything. The car was filthy and was a people carrier, Galaxy, which is not a comparable replacement for a BMW X2! It had scratches not recorded on documents just left in the porch! I've been hung up on twice by the customer service staff! Now I'm having to get this replaced when it should never have happened like this! Given its thousands to hire I'm amazed this kind of experience can happen! Absolutely never ever ever again!
Wednesday 21st December 2022

thomas jefferson
1 Star
Avoid at all costs : car delivered with a bald damaged tyre , this is now my responsibility to arrange to have replaced, only after 3 attempts to get it changed, 1st cancelled 2nd wrong tyre sent and on the 3rd attempt after 3-4 weeks …. Dun dun dun . No locking wheel nut in the car . Been waiting 3 days to find out what to do and had no use of the car since beginning of December… still waiting for someone to call . Their call centre is simply awful with rude staff who are not interested. The branch never pick up the phone . Absolutely disgusting service
Wednesday 18th January 2023

Nick Shaw
1 Star
I hired a car for 7 days. Paid for the week, plus deposit, no problem. I phoned them to keep car for one extra day. Was told it would be £41. Three days later (as they store your card details), they took £95 out of my account. I phoned to query and they started to list things like “customer choice” £48. So, in a nutshell, the price i was quoted on the recorded phone call more than doubled. Avoid at all costs.
Tuesday 4th July 2023

John Logus
3 Star
The staff at Manchester are excellent and friendly. The car however, which was an upgrade, had an outdated satnav which caused many issues and delays, and the front shocks were in urgent need of replacement. Disappointing for the money we paid for this luxury car.
Saturday 27th May 2023

Atk
1 Star
DON’T GET FOOLED BY ONLINE CHEAP PRICE. When u go there they will make u pay more. Booked a car for three days after getting a good price online. Paid in full and went there to pick up the car. In the reception they did check on my license. The two ladies on the reception had no politeness towards me. Both tried to make me more on my booking offering extras. They tried to charge more on insurance cover too. I felt like these people gonna charge me for worn tyre and wipers as well. I felt going ahead with booking is not safe. In that situation I entered my pin wrong few times. So canceled the booking. Great escape. I understand that lady want me to do that anyway coz they running sort of cars for booking that day so they don’t want to give the car for cheap price.
Friday 15th July 2022