HB Property Legal

suzanne cassel
1 Star
Only posted 1 star because I couldn’t write a review if I didn’t! Used this company 12 months ago when I sold my house. Absolutely appalling service. All contact was via email as most of the staff were working from home, most of my emails never had a response. Whenever I contacted the company by telephone I was just told lies! To top the appalling service off a member of staff sent financial information via email to the wrong email address to a gentleman who had a very similar email address to my husband! I only discovered this when the gentleman contacted me by email and told me. Whatever happened to data protection. HB property legal did not appear to be concerned about this and they certainly haven’t contacted me to discuss this as yet. Be warned steer clear of this company!
Friday 4th February 2022

Mark Richardson
2 Star
I have given two stars but this is overrated, since we did not have a straightforward case with selling our property, staying in temporary accommodation before completing on a new property. I also know we were in the middle of a global Pandemic (which i was told a number of times) but the amount of stress and anxiety caused by HB property was unjustified. The lack of communication and updates was quite frankly unprofessional and not the SERVICE expected from a legal company. When ever we wanted to talk to our 'solicitor' without naming names; the excuse we received was 'she is working from home'. Can I have a direct number? No, she doesnt not have a direct number. What an absolute joke it was. It was even farcical up until we finally completed when we exchanged and completed on the same day, rushing around to scan over documents!!!! You live and learn to avoid companies like this.
Wednesday 30th June 2021

Adele
5 Star
Anna was fantastic, she has worked so hard with our file, and really pulled out all the stops, she went above and beyond. Her assistant Michelle is also wonderful and would get back to me straight away. I cannot recommend them enough. Anna really is a wonderful lady and supported me throughout this stressful time. X
Wednesday 21st April 2021

Rick Osborn
5 Star
I appointed HB to handle both the sale of my house and purchase of future house - they handled the complexity on both sides of the deal with speed, expertise and professionalism. Very affordable and will happily use them again in the future.
Tuesday 18th May 2021

Lisa Bell
1 Star
Waited so long for my house sale due to waiting for redemption figures, done most of the phone calling to sort my own file out, not much communication with HB there always waiting instead of acting, have felt let down, forgotten, 8 months on and only 80%of my file completed, buyer's threatening to pull out, HB still not bothered about the threat, I feel that there more happy for me to lose the sale than acting on my behalf.
Monday 17th May 2021