HotPrice

Terry Rourke
5 Star
Great service with a warm welcome(no pun intended!) Appliance arrived exactly when they said it would.
Saturday 29th October 2022

John T
1 Star
Please be very careful about using this company. I bought a wood stove from them supplied and fitted. However, they failed to register the installation with HETAS and because of this my stove is practically worthless and no stove engineer will service it. When I complained, they told me they would register the stove but only if I paid them an extra £350. I expect you could find a more reliable company than this.
Friday 11th June 2021

Josephine Mitchelmore
1 Star
EDIT: in response to business’s reply below. My order was made in my married name - this review has been left in my unmarried name. Whomever you employ to make your deliveries are therefore your responsibility. Buyers beware!! My review remains entirely factual. Purchase: Suncrest Bradbury Fireplace Delivery: B24 Birmingham. I am sure this information will help you locate my order. If I could give zero stars I would. DO NOT BUY ONLINE FROM THIS COMPANY. The 3 old women who answer the phone are rude - I could actually hear their eyes rolling down the phone. Unsympathetic and unprofessional doesn’t even cut it - even though the issue I encountered was down to their own delivery drivers. Without me requesting them to do so, they unpacked and removed the packaging from the enormous fire I ordered. Hotprice refused to help me in any capacity when trying to return it. Shockingly bad customer service. Paying for the return is fine - having nothing to send it back in is not. Hotprice were so incredibly unhelpful my only option left was to drive it back to the manufacturer in Durham, a 7 hour round trip. £520 is a lot of money for a fireplace and you’d expect a certain standard of customer service to come with it. They passed responsibility from person to person and even to the manufacturer - I am YOUR customer hotprice! Not the manufacturer’s! Perhaps the physical showroom is great but I urge you to look elsewhere if buying from the online department. I will never ever use or recommend hotprice.co.uk.
Friday 18th December 2020

Lisa Prescott
5 Star
I cannot thank you enough firstly for your patience when I visited the show room with toddler twins. You were efficient and provided everything that I needed. When I had a problem with what I needed for the first you couldn't have been more helpful and I will highly recommend to anyone in the future. Thank you for your friendly, efficient service
Wednesday 22nd July 2020

doreen woo
4 Star
Good price and item arrived. I had to double check to make sure the item was being delivered in time. Ben was fantastic, during and after sales. He is the man to ask for. However the company uses their installers, Heat Installers, which is run by nasty arrogant man, Adam, who accused me with false facts. I think it is fine to order with them, double check when delivery will come, but use your own installer!
Tuesday 1st January 2019