MiNi Independent

Hannah Robinson
1 Star
I live a long way away from this dealership and paid £400 for it to be delivered, I'd seen videos and was happy with the body work, it came with an MOT and a service, so I thought what can go wrong? The key came not working, I thought no worries as I can get a new battery. When the car was dropped of the guy had trouble started the car and acted confused. This kept happening!! Struggling to start but eventually starting anyway. I change the battery in the car and when doing so had found the the original battery had be plonked on a bit of chip board?? The problem persisted... I got told it was a key issue and bought a new key and the problem persisted.... Mini garage told me it was a coil pack... the problem persisted... After looking in to car further it had a problem with the imbolitzier, someone had tried to fix it but it but was a bodged job and made the car have further issues. It appears that Mini independent either didn't do the appropriate checks to ensure the car was in working condition or it was infact them that knew the issue was there, tried to fix the problem and bodged it, only for it not to be fixed correctly and cause more issues. Mini independent should have ensured the key was in working condition, this would have then showed them it was more than a key issue, but even still, if they had done a diagnosis the issue, with ring connector, imbolitzier and key would have showed. Oh what else will a find wrong with this car I wonder... Edit to reply: I did buy a new key, it didn't work, this is also the 5th key for this car before coming to me, so it is not over 20 years old. I did contact you guys, and you told me it was the coil pack and DEFINITELY not the immobiliser, leading me to spend more money only to realise it is the immobiliser, you were not very helpful and quite miserable on the phone when I discussed this and felt I couldn't keep asking more questions. And you also said there's nothing you can do. There shouldn't be an issue for ordering a car 300 miles away when the car was promised to be in good working use and came with a warranty (that doesn't actually cover much at all) Why was the car not diagnosed? Codes appear with the issues, and they weren't fixed. Why wasn't the key battery replaced? This would have led you to realise it wasn't the key. Why was there a plank of wood in the engine unnoticed? It's taken me this long to read a review as I've only just found the issue after months of looking into it! Also.... you're telling me to take it for a long drive... was 300 miles delivery, not a long enough drive for the car to charge??
Tuesday 18th April 2023

Yvonne Brown
5 Star
Only went to look! Just bought this little beauty - I've wanted a Cooper S for too many years. Really pleased with it. Buying from Mini Independent was a truly excellent experience. Steve was extremely friendly and helpful. He let me have a couple of test drives, even though I didn't tell them we were coming. I wanted to drive it away that day, but he insisted that it had to have a new MOT - not one that expires in six months, and an oil service. Whilst they were at it, they put two new tyres on as well. I can't fault the level of service these people give you. I'd like to say I'll be back, but I don't see me parting with this for a while...... :-)
Wednesday 19th December 2018

chris makinson
5 Star
After seeing other mini coopers in the area and was less than impressed, I decided to check out this place and I was very impressed. I ended up choosing a red Mini Cooper, was in mint condition for an 07 plate, part of the deal Steve stuck on mini stripes and for a small fee installed half leather seats to the interior and also red trim. Whilst waiting for a call to pick up the vehicle Steve called to explain a diagnostic issue that keeps coming up regarding a timing Fault and at great cost to the garage they put a completely new timing kit onto the car at no additional cost to myself. This shows how much they care for customers and I was hugely impressed by the service I received. 12 month MOT, major service, new timing chain, great looking car, full service history, And a great looking car, I couldn’t ask for more, if you want a mini this is the place to come!
Sunday 2nd August 2020

Hannah Veasey
5 Star
Absolutely superb service from Steve and team at Mini Independent. My first Mini Cooper, it's Amazing!! I'm converted. The whole experience start to finish was positive. No pressure sales, relaxed and friendly atmosphere. One hundred percent will come here again for my next Mini! Thanks Steve and Co.
Thursday 5th May 2022

lesley edwards
5 Star
So happy with my Mini it’s absolutely perfect, totally spotless and runs like a dream! There was no pushy sales pitch, nothing at all like the usual car showroom nightmare. The whole experience was so easy and relaxed. I would highly recommend a visit if you are considering a Mini (or even just a new small car as I was) I was totally blown away by the knowledge the team had and nothing was too much trouble.
Friday 10th June 2022