Papa Johns Pizza

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Emma Baker
1 Star
After waiting 50 minutes for the pizza to arrive cold wet and chewy, I called the store to tell them my concerns, they were rude unhelpful and eventually slammed the phone down on me. I went straight to the store to return the pizzas and receive a refund. They refused and pretended I wasn’t there! All 6/8 of them ignored me. I got it all on video and I have emailed the company directly. Terrible terrible service. Such a shame that this group that have the franchise are letting what is normally quite a good pizza down. I will be getting my refund, you can be sure of that. Where are your standards guy’s? Review update * After contacting their head office via email I received my refund & apology. Even though the store refused to deal with me. Other reviews highlight the issue of food not being up to standard, not arriving at all or phones being slammed down on customers. I also put a case in with Resolver. A brilliant website that does all the hard work for you.
Tuesday 1st August 2023

darryn millward
5 Star
Surprised at some of the comments as I’ve never experienced it myself. The trick is to go and collect. Pizzas far cheaper than online price when you collect and you’ll get the pizza made in 15 minutes. By far the best quality takeaway pizza out of the usual dominos and Pizza Hut etc Don’t skimp with the toppings either. I think papa johns struggle as a whole with delivery (not just this particular store) so collect if you can
Saturday 2nd September 2023

Kerry Heron
3 Star
Asked to pay card and the driver turned up without a card reader, BUT the driver took my partner to a cash machine and brought him home to be fair, but the food has gone down hill, one of the pizzas only had toppings on half of it and the garlic cheesey strips were like rubber. Never had any issues with this restaurant up until this order so I wouldn't say never again, but I'd think twice before ordering again.
Tuesday 4th July 2023

Rhys Langford
2 Star
Ordered Pizza and Ben & Jerries. They forgot the Ben & Jerry's the first time so upon haggling agreed to get them to come back with it as opposed to them simply 'bringing it on the next order' and refunding the 5.99 was out of the question. They then came back with it later but with the non-dairy version which just tastes of Almonds... The delivery guy was very nice and pleasant...just the kitchen staff's packing abilities and the managers customer service skills that are a bit rusty.
Thursday 23rd March 2023

Mark Wolstenholme
5 Star
Had a problem with my online order. Phoned Adnam at the store and he was very helpful in sorting it out. Great food and great service
Saturday 26th August 2023