Paul Anthony Furnishings (Heatons Furniture)

Umber Hennessy
2 Star
Bought a sofa bed from here last year, advertised as an authentic, NEW, West Elm piece . It was delivered and we found it had a big rip underneath and there was a mark on one of the sofa cushions - clearly not a new sofa. We called and messaged for months and were always told the same thing "Tony will get back to you" - he never did. We eventually gave up because we were getting absolutely nowhere.
Thursday 28th July 2022

lesley loughridge
5 Star
Fabulous service - have gone above and beyond to help me. Very efficient and excellent prices. Customer for life here.
Saturday 23rd April 2022

Alan Smith
1 Star
Bought a sofa from here, was very very poor customer service, left us without the adapter for the recliner, phone call after phone call kept being fobbed off. Sofas did. It even last long. Must be some very cheaply made rubbish. Just remember, Buy it cheap Buy it twice!!!! Trust me. Stay away from this place. Avoid the fake “five star” reviews, this place is a shambles. Extremely disappointed.
Saturday 27th July 2019

Nick Howard
1 Star
Having initially been happy with the £2,000 sofa set we purchased - One of the sofas quickly began to show signs of wear on the leather. Tony and Lee, after much persuading, decided to change it for me - This took over 6 months.......... In which time, we were without a sofa for 2 months. When we had the sofa returned, it was the EXACT same one, with the same markings.......... Another 2 months later, they finally delivered a new sofa...... This has began to show horrible signs on the leather already (after a few months). We've asked local leather experts, and they do not believe the sofas to be genuine Lazy Boy sofas, and Tony has now washed his hands of the incident by claiming it's "out of warranty" - Despite only having this new sofa for a matter of months. I guess you get what you pay for, and in this instance, it's likely to be fakes. Trading standards have taken the case, and I look forward to a satisfactory outcome for all parties.
Monday 15th October 2018

John Vickers
5 Star
Fantastic. Saw a scs sofa on their eBay shop. Drove to their warehouse to view as I knew sofa was probably ex display scs and wanted to check it over. It was brand new and We paid one 3rd of the scs price and delivery was 6 days later (today 31st Jan 2018) To all moaning about delivery if you buy a new sofa from scs/dfs you wait 8 weeks as it needs to be shipped from China. Scs/dfs say 0% finance but the finance costs are hidden in price. We waited 6 days as they need to fill their van in area order to deliver. The driver even set up sofa in lounge and moved our older one into spare lounge. I'd recommend this company to my friends and family. Yes it's a discount warehouse full of all sorts of furniture and prices are reflected in that. They are not paying prime rent for shiny glass building on a modern retail park. Happy buyer. John.
Wednesday 31st January 2018