Penthouse Carpets Ltd

Phillip Laban
5 Star
Great quality hard wearing carpets.
Wednesday 6th July 2022

Chris Jones
1 Star
Got their Esprit Nouveau throughout the house at a cost of £5k. Son nicked over some water and we dabbed it up which caused the carpet to lighten and go fluffy. I contracted them and got an email confirming that shouldn’t happen. They sent round an independent inspector and we redid the dabbing with water on an off-cut showing the same thing happen. He wrote a report saying he confirmed the issue but it isn’t a manufacturing defect because it happened due to ‘localised conditions’. Therefore penthouse take no responsibility, despite having confirmed we should be able to dab up water without damage. So they will only consider obvious defects such as loose backing etc, but won’t consider the fact maybe there’s a problem with their dying process or twisting process.
Tuesday 6th July 2021

Lynne Jones
1 Star
My carpet was laid down 6 weeks ago the smell is horrendous i have to keep all doors and windows open at all times my Asthma is very bad also i have not felt well since it was put down.Tracking also very bad .Shedding like other reviews is terrible the carpet wont last long .Approached the company they dont want to know not a good company in my opinion never ever buy off this company again. The response i had on here was wrong.If you looked there are emails to your company explaining the problems i been having your company did not want to know.I did my review after your response please get your facts straight before responding to my review . By the way update over 2 months since carpet fitted people still say when they come to my home they can smell a chemical smell . 10 weeks after complaint Inspector been no testing done but this is a HEALTH issue. Since laid health problems Latest update i am having this carpet taken up at my own Expense and having new floor laid down at my own Expense it as been down 4 months health comes first.This company works against you not with you.BE WARY . Question carpet triggering asthma Competence of inspector to give opinion on what is a health matter - no expertise on asthma and its environmental triggers Only laboratory analysis can determine what carpet is releasing into the air but that has not been done In the absence of objective analysis of carpet it is not possible to determine what is happening Your company as not had carpet analysis so can you please give me the name of the labs you use i will pay for analysis to be done.Company not talking to me anymore is that the sign of a good company of course not. There is a lot more to say this company wont answer any emails from me what does that tell you it is not finished PENTHOUSE CARPETS.
Thursday 9th January 2020

Louise Richardson
5 Star
We decided to go with Penthouse carpets as they offered a great price and beautiful quality carpets. They have really improved the look and feel of our home. Would definitely recommend!
Tuesday 11th December 2018

Dave Wright
1 Star
When we moved into our home in the late 1990s, we fitted 36 oz Penthouse carpets in all the main rooms and were very pleased with the quality and durability. When we re-decorated our lounge 2 years ago, we purchased a Springtime Portland 50oz carpet in the full expectation it would be even more hard wearing than the one we were replacing. Within 2 WEEKS, it began to show discernible wear patches which were commented on by family and friends. We hoped the carpet over time would settle down. However, after 12 months the same initial wear patches were even more visible. We thus contacted the retailer who in turn contacted Penthouse. An independent reviewer came out to inspect the carpet and concluded there was nothing wrong with the pile but that the patches were due to wear! After 2 years, we cannot stand the awful effect these very visible patches have. Thus, even though we paid what for us was a large amount, we are replacing the carpet and will be looking at any manufacturer other than Penthouse! Very disappointing!
Sunday 3rd July 2016