Robins & Day Peugeot Sale

Renny Krupinski
5 Star
When I was looking for a new car to replace my Hyundai I visited lots of showrooms. I found a car I was impressed with at Robins & Day, Sale. Not my local showroom, as they were not forthcoming with a test drive. Paul Hart at Sale arranged a test drive for me and instantly I loved the car…a top of the range 508 auto PHEV. The bad news: this particular model was out of my price range and the model that was affordable wasn’t available for 6 months. However, I was smitten. Paul was great throughout. Never pushy, always knowledgeable and committed to helping me. A great deal was done and to my surprise, instead of 6 months, 2 months passed and my new car was delivered. The handover was superb and I think a lot of dealerships could learn a lot from the process and method at Sale. The car is a joy. I recommend it, Paul Hart and the dealership.
Saturday 11th June 2022

James Taleporos
1 Star
Quite simply the most shambolic experience I've ever had the misfortune to be a part of. I ordered a DS3 Crossback in October 2019 with Graeme, a helpful chap who helped get me the best deal. Everything seemed to go fine and I was told not to expect an update until February 2020. However, just before Christmas I gave the dealership a call just to check everything was on track and found out Graeme had left the business. Not only that, he hadn't progressed my order - so it had sat in limbo for around 7 weeks. Terry, who had replaced Graeme, assured me that he would now progress the order and not to worry. So the new year came and went and I tried to get hold of Terry by email - no response. I called the dealership and was told he wasn't due back in until the following week. So I waited only to be told the following week that Terry had now also left the business. By this point, I was beginning to think I was part of some kind of wind up. I asked to speak to a manager and was introduced to Chris, who once again assured me he would sort it all out for me. Confidence was low - so I was ringing near daily for an update. I thought things were on track, Chris advised I could expect to take delivery late March - a few weeks late, but they were going to loan me a car (as mine was a lease that I had to give back). A day or two later, Chris informed me that the engine I had selected had actually been discontinued and I couldn't have it. If this wasn't bad enough he also informed me that DS had stopped taking order some months earlier and that Graeme should have made me aware back in October. So this whole time has been a complete and utter waste of time. Chris tried to provide new quotes, but they weren't anywhere near competitive - he even got confused as to whether my now defunct order included VAT or not. By this stage, I'd quite simply had enough. I cancelled my order and requested a refund of my £500.00 deposit - a simple enough request, no? It took a further 5 days of chasing, first I was told it might be a cheque, then it was definitely going to be a cheque which had been drawn up and would be sent the following day. The following day came, I chased to see if it had been sent only to be told that it now wasn't a cheque but a refund back to my card and the admin team would be in touch. In the end, I rang and spoke to the admin team directly. I wonder, had I not phoned up for an update before Christmas would I still be sat here completely unaware that my order hadn't been progressed? That the engine I wanted had been discontinued? Typical dealer experience you say? Well no, I've subsequently gone to another dealership who have been absolutely fantastic. Having placed my order over the phone, the salesman said he would send out the documents the following morning at 11:30...at 11:25 he did exactly that. He even called yesterday to tell me there was no update, as he knew about the total disaster I'd been through with DS Salon Sale and wanted to keep me informed. There is clearly a serious staffing issue at this dealership and a fundamental lack of resilience to cope when a member of staff leaves. Yes, I appreciate a member of staff leaving can have an impact, especially if it's unexpected, but why are there not processes and procedures in place to prevent orders from simply being left behind? You're not a little local garage, what on earth is going on? Honestly, from start to finish this has been a demonstration of how not to do things. I took a bit of a leap with DS and they simply failed to deliver at every opportunity. I offer this as advice, if you really want a DS go to another dealership as DS Salon Sale are woefully unprepared for you business!
Saturday 18th January 2020

Alex Taso
1 Star
Fantastic customer service, very helpful and knowledgeable staff. A very satisfying experience from start to finish. Latest update after the bank holiday weekend! The vehicle we were told was a cancelled order and we filled the paperwork in for, set up a new motability account for and got our hopes up for-turns out was already sold/allocated to someone else-not impressed, now back to square one and more stress. Poor break down in communication between themselves.
Thursday 21st April 2022

Mike Kelly
5 Star
Absolute fantastic experience, same as everyone at the moment we had to wait a bit longer for the car to arrive, John Hughes was absolutely fantastic, kept us updated and made us feel like our business was really appreciated. Great part-ex and a great finance package! Thanks John
Wednesday 29th June 2022

Abbeh Southwell
2 Star
Had issues with a brand new Peugeot 5008 from day one. 69 plate never out of the garage. Each time it was taken in I was advised the same thing over ‘computer issues’. At first the staff seemed helpful but towards the end very very disappointing. The car decided to lock me in after again constant engine faults on the dashboard since I got it. Locking me in was the final straw and after advising staff I can not do my job properly constantly worrying about my car and having to take time out of work to drop it in the garage they didn’t seem to car what so ever. It felt like as soon they’ve had your business they take no ownership of issues at all. They couldn’t even accommodate me taking the car in a day early when it was back at the garage for the million time so that I could plan my working day. Even asking politely after how many times it’s been in the garage (including one week prior with another engine fault) they couldn’t care less. Ended up changing the car to a Nissan and recently visited their depot down the road and can not believe the massive difference in helpfulness staff at Nissan compared to Peugeot. Peugeot really do need to work on their customer service when since brand new the car had faults through no fault of my own at all!
Wednesday 29th June 2022