The Greyhound Hotel Leigh

Gerry Ayerst
2 Star
I have stayed here a few times over the last couple of years. This time I thought that the place has really gone down hill. Sort of ski slope proportions! I noticed that there were single mothers, perhaps displaced people occupying the rooms on the ground floor. The lift is out of order, but the voice in the lift is continuous. I was allocated a third floor room, where the toilet seat is hanging on for dear life!! There isn't any positive thing I can say about the front of house staff. They are devoid of any personality in a hospitality sense.
Saturday 1st July 2023

Samantha Norman
1 Star
NOT EVEN WORTH 1 STAR MAYBE A -5 STAR. DO NOT BOOK THIS HOTEL Booked back in January for a weekend break away for sons birthday this month phoned up to confirm check in time to be told they have no bookingfor us even though we have the booking confirmation via email. The staff are rude and didn't have the time or want to take the time to even talk to us making excuses and hung phone up whilst we were mid sentence. We asked if there was anything they could do as this wasn't our fault to be told you can have 2 double rooms this is not what we booked as we are a family of 5 with 2 kids under 7 they didn't want to help in anyway refused to honour the fact we had been quoted a price £195 but said they were doing us a deal in the fact the 2 rooms would cost £350 but they would take £50 off. We stated this was not acceptable in any way we now have a very upset little boy and his birthday is ruined. Hope all your staff are happy with the way this has been dealt with you all need a course in customer care and the ways how to deal with things when promised a call back this didn't happen we had to call them back and yet again the phone was hung up due to them knowing they were in the wrong. Overall experience very very poor DO NOT BOOK THIS HOTEL.
Wednesday 12th April 2023

Li Na
1 Star
Unfortunately, this hotel does not even deserve a single star. We stayed here in July 2022. We arrived in the late afternoon and they told us that our room wasn‘t ready yet, for which we were promised a partial refund that never happened. When we were finally able to get to our room, the room was messy and the duvet was covered in glitter because a bride had previously used the room and it had not been cleaned afterwards. Someone also tried entering our room in the middle of the night because they, for some unknown reason, had an additional key card, which was a really unpleasant and scary experience. The room itself was dirty and very outdated with cracked furniture, the beds were also really uncomfortable. Additionally, we could hear everything that was going on in the hallway, including, but not limited to, the other guests screaming/fighting in the middle of the night, the constant banging of doors etc. Overall, we would not recommend staying here, in fact we would strongly advise people to stay as far away from this hotel as possible.
Saturday 8th April 2023

Graham Phillips
1 Star
None of the features listed are available here. There is no breakfast service, no restaurant, nothing you see listed. I booked a two night stay here and ended up having to buy two Pot Noodles from the garage across the road so that I could at least quell my hunger. I'm told there is a cafe around the corner from the hotel that I should be able to get some breakfast in the morning, but that's it. Hopefully I'll at least be able to get some breakfast in the morning. I'm so glad I only booked two nights here. Staff are nice and are as helpful as what's available for them to be helpful with. I just want these two nights to be over with...
Tuesday 7th March 2023

Florence Hawking
1 Star
This was the worst hotel room I have ever booked. Here’s why: -They gave us the wrong key to start with - The hallway smelt like weed - There are scratches on every wooden surface - There were stains on the walls, ceiling, floor, sopha, and chair. - The mirror above the taps had old toothpaste stains on it 🤮 - The bathroom was tiny, dirty, and also smelt like weed - One if the given cups were open and dirty 🤮 - I could not sleep all night because it was absolutely boiling hot (it was raining outside and all heaters were off) - The lampshades were wonky - Finally, as soon as I walked in the room there was a bag over the smoke alarm!! This room had obviously not been checked since the last person arrived. I am very cross as this was a total waste of money! I do not recomend!!!
Thursday 16th March 2023