Toolstation Altrincham

Natasha Hinds
5 Star
I honestly couldn’t thank Jed (the manager at this store) enough today if I tried. I had my car window smashed in Manchester last night, and searched so many stores around altrincham this morning for wrap/tape or just anything to use as cover, with absolutely no luck. As soon as I arrived at Toolstation and spoke to Jed at the desk about what had happened he could not go out of his way enough to help me, wrapping the whole window up for me within 10 minutes securely, so I could go about my day/ weekend feeling safer until able to get it repaired. He turned what was a pretty grim day for me around massively- we need more people like you Jed. Thank you so so much again.
Friday 23rd September 2022

Ben Hone
1 Star
Absolutely appalling customer services received in your Altrincham branch today from Dave. Ordered a product for click and collect. Waited to receive the text to say it was available for collection, which was received at 9.19am. Drove 20 miles to the store only to be told that the product wasn’t available and that they’d have to issue a refund, which takes up to 5 days. I asked why I received a text to say that the order was available for collection when it wasn’t, any why nobody bothered to call me to say the item wasn’t available, and instead let me drive all the way to the store to find out, and was told ‘how would we do that?’ It’s called a telephone. Dave then continued to say that I was being sarcastic, rude and such, when I merely was questioning the level of customer services received and why he found it acceptable. At this point I started to get irate due to his lack of willingness to help, to which Dave shouted at me across the desk ‘you’re shouting at me’. Ironic much? Absolute shambles of a company, and the customer service received from Dave is probably the worst I have had in years. Another member of staff, James, suggested to Dave to step away due to the manner in which he was finding it acceptable to speak to me. James then looked at other options, called other branches and such and acknowledged my frustrations in the process. Unfortunately the only resolution was to issue a refund, despite one being in stock just a few miles down the road at another branch, but James’ efforts were greatly appreciated, especially given the customer services received from Dave prior. Sadly even through James’ best efforts, there is no way I would ever recommend this branch to anyone.
Monday 28th March 2022

Ivor Hall
5 Star
Thanks to dave and his mate for their help this morning. Super friendly service 👍
Thursday 11th August 2022

kalyan Arangam
4 Star
Staff are friendly and site us easily accessible. Knocked off a star as they do not answer the phone.
Sunday 29th May 2022

Barry Leigh
5 Star
Helpful and friendly staff are always ready to help you
Thursday 22nd September 2022