Versus Law Solicitors

Megan Kaligotla
5 Star
I recently sold my flat with Versus Law. The service I received was excellent and the whole process remarkably stress free. I mainly dealt with Gareth, Conveyance and Katarzyna, Conveyancing Assistant who were both professional, friendly and helpful. Any queries I had were answered quickly and efficiently. I would highly recommend Versus Law and will definitely use them again for any future conveyancing. Thank you.
Monday 6th November 2023

Faizan Din
5 Star
Absolutely outstanding service from Gareth T and Katarzyna P as our conveyancers. They were incredibly helpful throughout the entire process, providing timely and clear guidance that made our experience smooth and stress-free. Their professionalism and dedication were evident in every interaction, and we are immensely grateful for their support.
Wednesday 8th November 2023

Rosie Moylan
1 Star
Just overall poor communication and staff can be very rude which is a shame. 3 days prior to completion I was given 34 attachments to read and return within a short time frame. Amongst this in the report was a statement that the seller had applied to extend the lease but that we did not know the outcome. This was the report on title I was required to sign and so a current document that should have been accurate. As the flat should have had an 80 year lease and the issue of a possibly short lease and outstanding lease request had never been raised to me. I tried to Versus law but was told the partner involved had stepped away from his desk so had to ask them to pause the process ( 3 days from completion). I then tried multiple times to call and each time was left listening to hold music. Eventually the partner called me and when i tried to call back it again went to hold music. He then did call and we managed to speak but rather than addressing the issue instead asked if i had enjoyed the hold music. I didn't respond to this as it was just a really facetious thing to say in this context and told him to get to the point of his call. He proceeded to start saying there had previously been an issue with the seller. At this point I asked him to email me instead as if there had been an issue its better it be in writing. The subsequent email blamed incorrect historical information sent by the seller - the seller had not in fact applied to extend the lease - it seems therefore that Versus Law had sent me an inaccurate document to sign today and caused understandable anxiety at the point of completion by falsely stating that there was an issue with the lease. They did not apologize for this or for the stress caused by it but instead left me on hold on repeat and then asked me if i enjoyed that. Judge for yourself if you'd want to pay them thousands for them to behave like this. They also have not offered to or actually sent over an accurate report on title. "In relation to the comment on the telephone by one of our partners, we have already addressed this with you and see no reason to rehearse the same here." The senior Partner Waqas who asked me if I enjoyed the hold music also stated that he had said this for my benefit to help me be less "agitated", this is what they mean by having addressed the comments by phone - they addressed them by telling me they asked me if i enjoyed being on hold for my own good. Again, judge for yourself if you would ever ask anyone who has been left on hold if they enjoyed being left on hold as a way to help them feel calm. "The comments made by you are not reflective of the way we operate or would like to operate. We would like the opportunity to change your perception." This is not an apology. If you would like to improve my perception of you then take responsibility for your errors ( the report on title remains inaccurate it states simply "no lease was granted" not that no lease was applied for etc.) Take responsibility for how rude Waqa's comments were. If you wanted to deal with this internally you could have emailed me to apologise and provide the accurate paperwork to allow things to progress instead of instead prioritizing responding to a google review. When you don't have time to answer the phone, I'm surprised you have time to respond to google reviews. "You have not replied to our requests to call you to explain matters" This statement is completely false " We have an internal complaints procedure to deal with this, which we would encourage you to use in the first instance if you remain dissatisfied with any aspect of our service. " I'd rather write a google review but thanks anyway
Friday 15th September 2023

Ferhan Hussain
5 Star
Good professional service from both Gareth and Katarzyna for a house purchase. They responded quickly to any emails or issues and were patient during a stressful process. Thanks again to you both
Wednesday 6th September 2023

Victoria Matusiak
5 Star
Would highly recommend Versus Law. We purchased our first house with them and it wasn’t the easiest road with the added complications because of the new scheme. The whole process from start to finish was done efficiently and professionally. Gareth and Katarzyna went above and beyond! They both responded super quick to our questions and kept us up to date throughout the whole process. You deserve a big promotion for putting up with us! Thank you again for helping us with this new exciting journey! Thanks again, VM + CR
Friday 26th May 2023