XDP Express

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Meriem Bertouche
1 Star
This is the worst shipment/delivery company ever. And before you ask (then ignore) my reference number is ZDBPGM016015. I ordered some made to measure shelves from the UK to be delivered to the UK (a 3 hour drive location). It took 4 days for the packages to arrive. The tracking system is rubbish, it only updates hours after the events and I was told I would be informed the day before, so I can make sure I am I am home to receive the packages, they sent me a text 2 hours before. They have a premium phone number (7p charge per minute on top of network charge), I am assuming this is to avoid people calling them? I still did, but unfortunately you need a customer number, otherwise you have to call the supplier for updates (the only update the suppliers have are the same rubbish tracking system). Now all of 'this is just life' one would say, get on with it. So I did, I waited patiently for my shelves. When they arrived, two of the 4 packages were so damaged that it was a mess of wet cardboard and broken wood chip. They had left the packages in the rain or somewhere wet for hours. The shelves were all swollen, chipped and scratched. I hope the supplier will get their money back from XDP, as I will be getting a refund. Reading these reviews, I realise that ALDI and WayFair use them too? I will certainly ask who the delivery company is, before ordering anything in the future and will avoid XDP like the plague!
Thursday 3rd March 2022

Lu B
1 Star
Absolutely horrendous service. Impossible to get on to live chat, no phone number to call. Was given 3 different dates and time slots and they didn’t turn up on any of them. I hope that no one else is unlucky enough to have a delivery with them.
Wednesday 22nd June 2022

Sergei Wareham
3 Star
After a follow up with the merchant, missing item was located and scheduled for delivery. Courier should have end support and better tracking system.
Tuesday 9th August 2022

Sweenyt Todd
1 Star
Very poor, live chat never works they charge you to call and don't update delivery or collection details , use someone else they are shocking. No notes and just dumped on tue street in a damaged package 😡
Tuesday 19th July 2022

Kathryn Cooke
1 Star
Was given a delivery date by the retailer & XDP delivered early without warning and not on the agreed delivery date. Both myself & the retailer tried calling them to postpone the delivery until the agreed date but the phone was never answered. The following day they delivered another order from a different retailer, again without warning. Disgraceful service.
Sunday 22nd May 2022